Lately, we had a lot of mystery shopping tasks in the app and these can be different from a regular Roamer task in a grocery store. We may ask you to interact with the store staff or pretend that you want to buy a product. For you that have not tried this before, it can seem a bit intimidating. But if is not as hard as you may think!
We interviewed one Roamler who are mystery shopping experts to hear how it really is to perform a mystery shopping task!
What do you think differs a Roamler task in a grocery store from a mystery shopping task?
Srdjan K: In grocery stores, you can do tasks on your own, while as a mystery shopper you need to talk to the store staff to get the information you need. I would say I prefer grocery store tasks to mystery shopping. But that doesn’t mean that mystery shopping is more complicated than grocery stores. For example, if you want to take pictures while talking to store staff, they don’t find it strange. You are already asking them questions, about that product and taking pictures is just a part of that. While in grocery stores when you are taking a lot of photos it can seem a bit suspicious to the store staff. Then you need to come up with a good story on spot.
If you want to take pictures while talking to store staff, they don’t find it strange.
What would be your best tip for Roamler who want to perform mystery shopping task?
Srdjan K: Best tip would be to imagine that you actually want to buy the product. For example, if you are doing ‘Smartphone store check’, act, as you are buying a phone for real, ask questions that are given to the task, but also ask questions that YOU would usually ask when you are looking for a new phone. Be interested in what the salesman has to say. Don’t try to memorise the salesman’s answers. You will remember them anyways. Most important thing is to relax 🙂
I find mystery shopping tasks fun. I’m interested in technology, so it is nice to have a chat with store staff.
How do you experience performing a mystery shopping task?
Srdjan K: I find mystery shopping tasks fun. I’m interested in technology, so it is nice to have a chat with store staff about these new things coming out and get some recommendations from them. Also sooner or later you are hoping to buy some of these products and doing tasks like mystery shopping you can compare what different stores have to offer.
Has it ever happened that you got ‘discovered’ performing the task?
Srdjan K: Actually something like this never happened to me so far. But I always have some store prepared for a situation like that. And in worst case, I would refer them to contactNOR@roamler.com.
You mentioned that there was a very nice reward performing these tasks, have you done anything with eh money yet?
Srjdan K: I haven’t done anything yet, but I am planning at the end of the summer to do small road trip. Probably visiting 3-4 cities in 7-10 days. Not sure yet exactly when and where, but it is about the jorney and not the destination!
Thanks Srdjan K for sharing your story!